Terms & Conditions
Our Services
Treynoor Limited (the “Company”) deals in precious metal coins and bullion bars (the “Goods”) with buyers and sellers (each a “Customer”) in the United Kingdom, the European Union and elsewhere. Customers may arrange transactions in Goods with the Company through this website and the associated email addresses at www.treynoor.com (the “Website”), or by telephone, in accordance with the following terms and conditions (the “Terms and Conditions”).
Payment
The Customer shall pay the price of Goods purchased from the Company by bank transfer, cheque, card or cash subject to the following thresholds: 1) the maximum payment accepted by card transaction is £1500; 2) the maximum payment accepted in cash is £8000 per Customer in any one calendar year; 3) there is no limit to the value of payments accepted by bank transfer or cheque. The Company may pay amounts due to the Customer in cash up to £8000 per Customer in any one calendar year, by cheque, or by bank transfer without limit in value.
Security Deposit and Right of Set-Off
The Customer must transfer to the Company’s bank account a sum equal to at least 5% of the current price of the Goods displayed on the Website (the “Security Deposit”) at Order time. The Security Deposit will be held by the Company on account for the Customer and set off against the agreed purchase price for the Confirmed Order so long as the outstanding balance is transferred to the Company’s account within 24 hours. Where an outstanding balance is not settled within the required time, the Company shall have the right to cancel the Confirmed Order and retain for itself an amount of the Security Deposit that is sufficient to compensate for any loss that it has incurred due to adverse market movements in the price of the Goods (the “Adverse Loss”). Unused Security Deposits will be refunded in full within three business days in the event that the Customer does not pay in full for a Confirmed Order within 24 hours of receiving a Confirmation.
Collection and Delivery
Goods sold by the Company may be collected by the Customer at the Company’s London office, or at safe deposit facilities from time to time organised for the Customer by the Company, or delivered by hand to the Customer’s nominated delivery address. Goods purchased by the Company must be delivered by hand to the Company’s office or collected in person by a representative of the Company from the Customer at an agreed address. For security reasons, the Company does not send Goods valued at more than £1500 by post. Where the Company does send Goods by post, the Company shall use an insured signed-for delivery service.
Confirmed Orders and Invoices
Where a Customer makes an order of Goods from the Company (an “Order”) the price of the Goods is indicative only until such time as the Security Deposit is paid. The Company shall deliver to the Customer an invoice by e-mail or by hand in paper-based format showing the terms of each Confirmed Order (the “Confirmation”).
Fulfilment of Order
In the case of a bullion bar or bullion coin, the item supplied to the Customer may be any item meeting the general specifications of format, weight and purity agreed with the Customer, unless specifically agreed otherwise. For the avoidance of doubt, unless a particular date and or refiner mark is specified at the time of the Order, a Customer who purchases a 1oz gold Krugerrand may receive a 1oz gold Krugerrand of any date of issue that the Company wishes to supply, and a Customer who purchases a 100g bar of gold produced by a London Good Delivery refiner may receive any such 100g bar that the Company wishes to supply.
The Company warrants that the quantity and quality of the Goods shall correspond with the description displayed in the Confirmation. Where the Customer finds a defect in the Goods, or a discrepancy between the Goods delivered and the Confirmation, he or she shall notify the Company at the time of taking delivery of the Goods and the Company shall then refund the Customer any amounts paid by the Customer to the Company in respect of the Goods through the same mechanism that payment was made for the Goods in the first instance with adjustments where necessary for any Adverse Loss.
Title to Goods
Title to the Goods shall pass to the Customer immediately upon payment in full for the Goods by the Customer, except as otherwise provided for below.
Where the Customer requests the Company to hold Goods on the Customer’s behalf, and the Company agrees to that request, the Company shall be deemed to hold the Goods as an agent for the Customer and the risk of loss, damage or theft shall pass to the Customer at such time as title to the Goods passes to the Customer.
Where the Company agrees to make delivery to the Customer, the Customer shall provide the Company with details of the delivery address for the Goods (the “Nominated Delivery Address”) through the Website or otherwise. Where the Company or its appointed courier delivers Goods to the Nominated Delivery Address, the risk of loss, damage or theft shall pass to the Customer at such time as delivery of the Goods is first attempted (the “First Delivery Attempt”).
Right of Return of Goods
Goods purchased from the Company are not subject to return or refund because the value of the Goods is substantially determined by market conditions, however Customers may seek a quote for repurchase of Goods by the Company.
Tax Residency
The Customer warrants that if the address which it provides to the Company for invoicing purposes is not situated in the country for which the Customer is tax resident, then it shall inform the Company of this fact and provide the details of its tax residency.
Manifest Error
In respect of Orders made through the Website only, where a software malfunction has led to a significant under-pricing of the Goods, the Company shall have the right to cancel a Confirmed Order and refund the amount paid by the Customer within a period of three days of the date of the Confirmation. For the purpose of this clause, a significant under-pricing of the Goods shall be deemed to have occurred where the lowest London Bullion Market Association member offer price on the day of the said transaction was, pro rata to the amount of 9999 bullion contained in the Goods, higher by 10% or more of the price paid online by the Customer for the Goods.
Identification of Customer
The Customer shall where requested provide to the Company photographic identification in the form of a passport or driving licence and proof address in the form of a utility bill or tax statement no more than three months old (the “Identification Documents”) and proof of matching bank account name and address, or for corporate and other non-personal entities, a certificate of incorporation or equivalent and Identification Documents for the controlling shareholders or other owners of the Customer, and proof of bank account name and address.
Where identifying documentation is held by the Company in order to satisfy regulatory requirements, for example requirements issued by HMRC or the Financial Conduct Authority, such documentation will be held on file by the Company for inspection by the relevant authorities but otherwise will not be passed to any other third party unless required by court order or relevant regulatory bodies.
Other Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.
Permission is granted to temporarily download one copy of the materials on this website for personal, non-commercial transitory viewing only.
The materials on this website are provided on an “as is” basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall we or our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on this website.
We may revise these terms of service at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
Users of the Website, including Customers, agree that the HTML pages, application servers and databases available at the Website (the “Software”) are the property of the Company and that the Company holds copyright to the Software. Users of the Website, including Customers, agree not to modify or copy any part of the Software, nor interfere with the normal operation of the Software for the purpose of obtaining more favourable prices for the Goods than would otherwise be available through the Website.
Users of the Website agree not to display on any other web site price data made available through the Website, nor to redistribute or resell price data from the Website, nor to make any illegal use of the Website.
The Terms and Conditions embody the entire agreement between the Company and the Customer.
Amendments to these Terms and Conditions may be made at any time at the sole discretion of the Company, but not retrospectively, and any such changes shall be posted to the Company’s web site for the purpose of notifying its users and Customers.
Notifications between the parties to the Terms and Conditions shall be made in writing in e-mail format to the addresses specified herein. A read receipt received by e-mail shall constitute proof of receipt of the original e-mail as of the time stamp on the said read receipt.
The Terms and Conditions shall be governed by English law and are subject to the exclusive jurisdiction of the English courts.
If you have any questions about these Terms and Conditions, please contact us.
This revision is dated 20 March 2026.
Safe Deposit Facilities
Where the Customer so requests, the Company may act as an agent to introduce the Customer to third party safe-deposit services in London or locations outside the United Kingdom (the “Safe Deposit Services”). The Company uses its best endeavours to ensure that the Safe Deposit Services are of a secure and professional standard but acts only as an agent of the Customer when making such introductions and shall not be held liable for losses of any nature incurred by the Customer as a result of using the Safe Deposit Services. The Company may introduce third party insurance services to cover the Customer against the risk of any loss incurred when using the Safe Deposit Services (the “Insurance Service”). It is for the Customer to undertake appropriate due diligence before contracting the Safe Deposit Services or any insurance Service.
Where the Customer requests, the Company may act as an agent of the Customer to open a storage facility account at a Safe Deposit Service for use by the Customer. The Company may in this case open the said account in its own name in the first instance in order to deposit the Customer’s Goods. The Company shall, where requested by the Customer, add the Customer’s name to the register of authorised users of the Customer’s Safe Deposit Service. The Company shall, where requested by the Customer, terminate its right of access to the Customer’s Safe Deposit Service upon request by the Customer. Alternatively, the Company may remain as an agent of the Customer to access the Customer’s Safe Deposit Service (additional charges may apply) when so authorised in writing to do so by the Customer.